Privacy Policy

Effective Date: 1 July 2024

At Home Insurance Claims, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Privacy Act). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or purchase any of our home insurance guides.

By using our website and purchasing our products, you agree to the practices described in this Privacy Policy.

1. Collection of Personal Information

We may collect personal information from you in several ways, including when you:

• Visit our website or make an enquiry.
• Purchase any of our home insurance guides, journals, or participate in our Home Claims Q&A sessions.
• Subscribe to our mailing list or request updates.
• Participate in surveys or provide feedback.

The personal information we collect may include:

• Your name, email address, phone number, and postal address.
• Payment details and transaction history.
• Any other information you provide to us through correspondence or customer support requests.

We aim to collect only the information necessary to provide you with the products and services you have requested.

2. Use of Personal Information

We collect and use your personal information for the following purposes:

• To process your orders, manage your account, and deliver purchased products (e.g., insurance guides).
• To communicate with you about your purchase, including providing support, order updates, and access to Home Claims Q&A sessions.
• To improve our products and services through feedback or surveys.
• To comply with legal and regulatory obligations.
• To send you marketing communications (with your consent), such as updates about new products, services, or promotions. You may opt out of these communications at any time.

3. Disclosure of Personal Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

• With service providers who assist in processing payments, delivering products, or maintaining our website (e.g., Stripe for payment processing).
• With professional advisors, such as accountants or legal advisors, when required.
• When required by law or to protect our rights, property, or safety, or that of our customers or the public.

Any third-party service providers we use are bound by confidentiality agreements and are required to handle your personal information in compliance with the Privacy Act.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes storing personal information securely and using encryption for payment data.

However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

To request access or correction, please contact us at [insert contact details]. We will respond to your request within a reasonable time and in accordance with the Privacy Act.

6. Cookies and Website Usage

Our website may use cookies and similar technologies to enhance your experience, track usage, and provide customized content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your experience on our website.

We may collect information about your visit, such as your IP address, browser type, and the pages you accessed, for analytics purposes and to improve our services.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review the policy regularly.

9. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, or if you would like to make a request regarding your personal information, please contact us at:

Home Insurance Claims
Email: hello@homeinsuranceclaims.com.au
Phone: 0493 844 365
We take privacy complaints seriously and will respond promptly to resolve any issues.